Send a quote before the lead's coffee gets cold.
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Est. deploy 3–5 weeksSee the walkthrough
Sales & Quoting · Insurance
Prepare cleaner carrier submissions.
Quotes stall while underwriters chase attachments.
For: Licensed producers and the team responsible for sales & quoting in insurance.
01 · The outcome
What good looks like.
The team has a producer-approved carrier submission packet, with source evidence and an explicit approval before any external action. Track submissions accepted without clarification requests against a baseline; do not assume automation improves it.
A connected workflow that uses approved application, risk documents, and carrier-specific checklist to assemble the submission and flag inconsistent facts without selecting coverage. It produces a producer-approved carrier submission packet.
Where AI helps, and where a person decides.
AI can assemble the submission and flag inconsistent facts without selecting coverage. It drafts and organizes; it does not authorize spending, commitments, clinical decisions or customer communication. The licensed producer verifies the source facts and approves the final action.
Licensed producer is accountable. People approve customer-facing, sensitive, financial, and legally binding actions.
- Licensed producer: Capture the source and scope
- Licensed producer: Review the proposed outcome
- Licensed producer: Release only the approved version
- Licensed producer: Check the result and exceptions
A named person approves customer-facing messages, spending, record changes and binding commitments before release. Pre-approved scripts are versioned; exceptions stop for review.
02 · The handoffs
How the work moves.
Every handoff has an owner. Select a step to open or close its detail.
Start when: A licensed producer approves a quoting request. Connect only approved application, risk documents, and carrier-specific checklist. The licensed producer confirms the request is authorized and in scope.
Ready when: The source reference, permissions and accountable owner are recorded.
Use the authorized records to assemble the submission and flag inconsistent facts without selecting coverage. Preserve the original language alongside the draft and label uncertain fields.
Ready when: Each proposed fact links back to a source, and missing information is visible.
Check a producer-approved carrier submission packet against the original records and current policy. Correct errors and escalate exceptions to the qualified specialist; do not auto-approve.
Ready when: Licensed producer has recorded approval or a reason to hold the item.
After explicit approval, save a producer-approved carrier submission packet in the system of record. Send only approved messages to verified recipients. Record the version and prevent duplicate delivery.
Ready when: The approved record is saved; any delivery is confirmed or placed in the retry queue.
Review submissions accepted without clarification requests each week, sample completed records for quality, and resolve held items. Change the rules only after reviewing actual errors and staff feedback.
Ready when: Exceptions have owners, the metric has a baseline, and corrective actions are assigned.
Sample record.
$ david run --workflow=insurance-submission-packet
ILLUSTRATIVE RECORD / NOT LIVE CUSTOMER DATA
- Example
- Illustrative only — not a real client record
- Reference
- INSURANCE-SUBMISSION-PAC-DEMO-001
- Trigger
- A licensed producer approves a quoting request.
- Owner
- Licensed producer
- Prepared output
- a producer-approved carrier submission packet
- Review status
- Awaiting human approval — no external action taken
- Missing information
- Owner to verify source completeness
- Measure
- Submissions accepted without clarification requests
Start with your tools.
Connect Agency management system, Carrier portal, Microsoft 365 through approved APIs or controlled exports. Map record identifiers first; test permissions and field updates in a sandbox. Vendor names describe possible connections, not a guarantee of an available integration or license.
When things go wrong.
- A named person approves customer-facing messages, spending, record changes and binding commitments before release. Pre-approved scripts are versioned; exceptions stop for review.
- Use only authorized sources and role-based access. Keep an audit trail of source records, drafts, approvals and delivery status; deduplicate retries.
- If an integration fails, a source is missing or confidence is low, pause the action and assign the original request to the accountable owner.
- For financial or insurance work, a properly licensed professional approves recommendations, coverage, suitability and binding actions. Apply the firm's supervision, retention and advertising rules.
Try this week / no DAVID required
A useful first step.
This week, have your licensed producer time five examples of this work. Use redacted copies of approved application, risk documents, and carrier-specific checklist to make a producer-approved carrier submission packet manually, then list which fields required judgment.
What to measure.
- Submissions accepted without clarification requests
- Minutes of human handling per completed item
- Drafts needing substantive correction
- Exceptions unresolved beyond the agreed review window
Estimate your time back.
20.8
$11,232
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